FAQs: Technical & Equipment
What computer equipment do I need to work as an agent?
Qualified agents are responsible for their working equipment. The systems you must access
require computer equipment to be updated with the latest Microsoft updates; a minimum
of 1 gigabyte of RAM (1 GB); and at least a 1 GHz processor for AMD chip sets or 1.5 GHz
processor for Intel based chip sets. Call center projects require a working printer and headsets.
What kind of internet connection is required?
A broadband internet connection from one of the following internet provider classes is required for
all projects:
- Cable
- DSL
- Corporate LAN/T1
- Fiber Optic
There are a very limited number of projects which may permit the following internet provider
classes:
- - ISDN
- - WISP
- - Satellite
The minimum download bandwidth accepted for all internet classes is 3.0 Mbps, and the minimum
upload speed must be greater than 500 Kbps. You can test your internet bandwidth at the
following web site:
http://myspeed.visualware.com/
What kind of software do I need?
Our clients' systems are only 32-bit Windows XP and 32-bit Vista compatible. A PC with either
Windows XP or Windows Vista that is fully updated with all current patches, critical updates, and
service packs from Microsoft Update is required. Some client systems are only Windows XP
compatible. Agents selected to work on these client systems will need to have access to a
computer with Windows XP installed or be willing to install Windows XP. Project-specific software
will be provided to you at no cost.
What if I am using an older version of Windows or a Mac?
We do not support Windows 95, 98, ME, 2000, Macintosh or Linux platforms (Ubuntu, Lindows, or
any OS X). We also do not support 64-bit versions of Windows XP or Vista.
What telephone equipment will I need?
Call center projects require a landline phone with no features and a telephone headset. Phones
must be free from voicemail, call waiting, call blocking and any other extra features so that your
phone rings busy while in use. We cannot accept cable, VOIP or other non-land line phones for
project work.
Cable telephones are considered VOIP (voice over internet protocol) telephones. VOIP is an
unstable form of communication where the call can cut out or be dropped. There are currently no
ISP providers in the US that guarantee home users QoS (quality of service). For this reason, we
do not currently allow cable/VOIP phones.
What else do I need?
Without exception, we require a quiet, secure, uninterrupted work environment during all working
hours.
Why is Part 1 of the testing not working?
Be sure you are using Windows Media Player and have installed all recent Windows updates. You
may also need to disable your internet security program before taking the test, as some security
programs will block access.
Why is my password not working?
The password is case-sensitive, so be sure you entering the correct case as well as the correct
letters and numbers.
How do I retrieve my password?
Please go to “Update Your Application,” and you will find a link below the “Login” button to
retrieve your password.
If this is not what you’re looking for, try searching the other three FAQs sections:
Can’t find it there either? Please send an email to
AgentInquiry@workingsol.com.